Please note our return policy: Refunds are only allowed for unopened and unused items. Please notify us within 3 days of receiving your order if you wish to make a return. Returns must be postmarked within 7 days of receiving your order. There is a 25% restocking fee for any returned items. Returned items must be in original condition to be eligible for a refund. Shipping charges are not refundable.
If an item is on sale, any coupons will be applied to the original price, not the sale price. Free gifts are valid while supplies last and an alternate gift may be sent if we run out of the featured item. Order minimums include Essences only. Shipping cost, tax, jewelry and malas are not included towards order minimums. Free Gifts apply only to orders placed on website. Email, phone and special order requests are not included. Special orders are subject to a $5-$15 charge per item depending on the request.
International shipping amounts are estimates only, and may be higher or lower for your actual order. We will contact you to let you know if you if there is a difference in shipping amount. You may also contact us with your shipping address and order details to get an accurate shipping quote. You may also be interested in myus.com to purchase using a U.S. address with domestic rates and have shipments forwarded to you worldwide.
Orders that contain items on backorder will ship when the backordered items are available. You may request separate shipments for an additional shipping charge, contact us for details.